FAQ

The Printed Kitchen publishes printed books, delivered to the address you give us at checkout. Where a title is a digital or printable edition, or includes a digital companion sent by email, that is stated plainly on the product page before you buy.

Yes. Our books are written in British English, using grams and Celsius, British ingredient names and ingredients you can pick up in a normal UK supermarket.

Each book contains the number of recipes stated on its product page, organised so you can find what you need with your hands full.

We deliver within the United Kingdom.

Once your order has been dispatched you will receive a confirmation email with tracking details. If you have not received it within 2 business day of ordering, please check your spam folder and then email us.

Email us at info@theprintedkitchen.co.uk with your order number. We will chase it with the carrier, and if the parcel cannot be found we will reshipment at no cost.

If it has been longer than a few days since your dispatch email, do get in touch. You do not need to wait to ask.

Yes, as long as the order has not yet been dispatched. Email info@theprintedkitchen.co.uk as soon as you can and we will do our best to catch it.

We accept credit and debit cards, and the other payment methods shown in our secure checkout.

Yes. Payments are handled by encrypted third-party payment providers through Shopify's checkout. We never see or store your full card details.

You have two separate rights, and you can use whichever suits you.

• Your legal right. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order. We refund the price you paid together with the basic delivery charge you paid on the original order.
• Our guarantee, on top of that. If the book is simply not for you, return it within 30 days of receiving it and we will refund the price you paid for the book. You arrange and pay the return postage, and the original delivery charge is not refunded under this voluntary guarantee. This is in addition to your statutory rights and never replaces them.

Tell us and we will put it right. Under the Consumer Rights Act 2015 you are entitled to a replacement or a refund. You will not be asked to pay return postage for a fault that is ours, and a photograph by email is usually all we need to get started.

Email info@theprintedkitchen.co.uk with your order number and what has gone wrong, and we will take it from there.

Full terms are set out in our Refund Policy.

If the order never arrived, or arrived damaged or incorrect, no return is needed.

If you are changing your mind, the book comes back to us. You may of course open it and look through it, exactly as you would in a bookshop. If it comes back damaged, or handled beyond what is needed to look at it, we may reduce the refund to reflect the loss in value.

Email info@theprintedkitchen.co.uk, or message us on WhatsApp at +44 7476 018777.

We reply within 2-3 days Monday to Friday.