Refund policy
Return and Refund Policy
Last updated: 3 September 2026
We want you to be pleased with your book. This policy explains how to return one, and what happens next. You have two separate routes, and you may use whichever suits you. Neither replaces your statutory rights.
1. Your legal right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving it. You do not have to give us a reason.
- Tell us within those 14 days that you are cancelling, by emailing info@theprintedkitchen.co.uk.
- Send the book back within 14 days of telling us.
- You arrange and pay the return postage.
- We refund the price you paid for the book, together with the basic delivery charge you paid on the original order.
You may open the parcel and look through the book, exactly as you would in a bookshop. If it comes back damaged, written in, or handled beyond what is needed to look at it, we may reduce the refund to reflect the loss in value.
2. Our 30-day guarantee
On top of your legal right, if the book is simply not for you, you may return it within 30 days of receiving it.
- Email us within those 30 days to start the return.
- You arrange and pay the return postage.
- We refund the price you paid for the book. The original delivery charge is not refunded under this voluntary guarantee.
This guarantee is in addition to your statutory rights and never limits them. If you are still inside the 14-day cancellation period, you keep the better terms of section 1.
3. Faulty, damaged or incorrect items
Please look at your order when it arrives. If the book is faulty, damaged in transit, or is not what you ordered, email us with your order number and a photograph of the problem.
Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund. You will not pay return postage for a fault that is ours, and you do not need to be within any of the windows above.
4. How to start a return
Email info@theprintedkitchen.co.uk with your order number and whether you are cancelling, using the 30-day guarantee, or reporting a problem. We will reply to confirm your return.
Please tell us before sending anything back, so we can log the return against your order and refund you without delay.
Returns address:
The Printed Kitchen
Growup Digi Services Ltd
82a James Carter Road
Mildenhall
Bury St Edmunds
England
IP28 7DE
Please pack the book so it survives the journey, and keep your proof of postage. Until it reaches us, the parcel is your responsibility, and proof of postage is what protects you if it goes missing.
5. Digital and printable items
Where a title is a digital or printable edition, or where a digital companion is sent to you by email, it is delivered immediately and cannot be returned once you have downloaded or opened it.
Buying a printed book that includes a free digital companion does not affect your right to return the printed book.
6. Exchanges
The quickest way to get a different title is to return the one you have and place a new order, rather than waiting for an exchange to be processed.
7. Refunds
We will let you know as soon as your return reaches us. Refunds are made to your original payment method.
Where you are cancelling under section 1, we refund within 14 days of receiving the book back, or of you showing us proof that you have sent it, whichever is sooner. Where you are using our 30-day guarantee, we refund within 14 days of receiving the book. In practice we aim to do it faster than that.
Once we have issued a refund, it can take a few more days for your bank or card provider to post it to your account. If more than 10 days have passed since we told you your refund was issued and you still cannot see it, email info@theprintedkitchen.co.uk and we will chase it.
8. Orders that never arrive
If your parcel does not turn up, this policy is not the route. Email us and we will investigate with the carrier. If it cannot be found, we will send a replacement at no cost to you or refund you in full, whichever you prefer. See our Shipping and Delivery Policy.
9. Contact
Email info@theprintedkitchen.co.uk or message us on WhatsApp at +44 7476 018777, Monday to Friday.
Company details
The Printed Kitchen is a trading name of Growup Digi Services Ltd, a company registered in England and Wales under company number 12230239.
Address: 82a James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE
Email: info@theprintedkitchen.co.uk
Phone and WhatsApp: +44 7476 018777
Nothing in this policy affects your statutory rights as a consumer under UK law.